{"id":229,"date":"2026-08-27T18:52:49","date_gmt":"2026-08-27T18:52:49","guid":{"rendered":"https:\/\/officebuilt.shop\/?page_id=229"},"modified":"2026-08-27T18:54:41","modified_gmt":"2026-08-27T18:54:41","slug":"faqs","status":"publish","type":"page","link":"https:\/\/officebuilt.shop\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"229\" class=\"elementor elementor-229\">\n\t\t\t\t<div class=\"aux-parallax-section elementor-element elementor-element-7a05b6d e-con-full e-flex e-con e-parent\" data-id=\"7a05b6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7e2ed elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"cf7e2ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ============================================================\r\n     BetterWorkSetup \u2014 FAQs PAGE\r\n     Install: Pages \u2192 FAQs \u2192 Elementor \u2192 Page Layout: Canvas \u2192 HTML widget\r\n     Namespace: #bws-faqpage\r\n     ============================================================ -->\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@400;500;600;700;800&display=swap\" rel=\"stylesheet\">\r\n\r\n<div id=\"bws-faqpage\">\r\n<style>\r\n#bws-faqpage, #bws-faqpage *{box-sizing:border-box;margin:0;padding:0;}\r\n#bws-faqpage{\r\n  --bws-red:#f5333f; 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FAQs<\/div>\r\n      <h1>Answers Before<br>You Order<\/h1>\r\n      <p>Fit, delivery, assembly, returns and warranty. If your question is not here, email us and we will add it.<\/p>\r\n      <div class=\"bws-chips\">\r\n        <a class=\"bws-chip bws-c1\" href=\"#bws-g-products\">Products And Fit<\/a>\r\n        <a class=\"bws-chip bws-c2\" href=\"#bws-g-shipping\">Shipping<\/a>\r\n        <a class=\"bws-chip bws-c3\" href=\"#bws-g-returns\">Returns And Warranty<\/a>\r\n        <a class=\"bws-chip bws-c4\" href=\"#bws-g-orders\">Orders And Payment<\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n\r\n<section class=\"bws-sec\">\r\n  <div class=\"bws-wrap bws-narrow\">\r\n\r\n    <!-- PRODUCTS AND FIT -->\r\n    <div class=\"bws-group\" id=\"bws-g-products\">\r\n      <div class=\"bws-glabel\"><span class=\"bws-dot bws-d1\"><\/span>Products And Fit<\/div>\r\n\r\n      <details open>\r\n        <summary>How do I know a desk will fit my room?<\/summary>\r\n        <p>Check the top width and depth on the product page against the wall or corner you plan to use, then leave roughly 3 feet of clear floor behind the desk so the chair can move. For an L shaped desk, measure both walls. If you send us the two measurements we will tell you whether it works, including when it does not.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>Which chair height matches my desk?<\/summary>\r\n        <p>Aim for your elbows level with the desk top and both feet flat on the floor. Standard desks sit around 29 to 30 inches high, which suits most seat height ranges. If your desk is taller or you are outside average height, email your desk height and your own height to support@betterworksetup.shop and we will check the range for you.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>Can the storage cabinet go on either side?<\/summary>\r\n        <p>On the L shaped executive desk the cabinet side is set during assembly, so you can build it to face left or right depending on your corner. The instructions in the carton cover both orientations.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>Does everything arrive assembled?<\/summary>\r\n        <p>Desks ship flat packed with panels, hardware and printed instructions in the carton. Chairs usually need the base, casters, gas lift and seat joined together. Two people and a clear floor make it much faster. No specialist tools are needed beyond what is supplied.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>Are the products new?<\/summary>\r\n        <p>Yes. Everything we list is sold as new stock in unopened factory packaging unless a product page states otherwise.<\/p>\r\n      <\/details>\r\n    <\/div>\r\n\r\n\r\n    <!-- SHIPPING -->\r\n    <div class=\"bws-group\" id=\"bws-g-shipping\">\r\n      <div class=\"bws-glabel\"><span class=\"bws-dot bws-d2\"><\/span>Shipping<\/div>\r\n\r\n      <details>\r\n        <summary>When does my order ship?<\/summary>\r\n        <p>In stock orders are dispatched within 1 to 2 business days. We process Monday through Friday, excluding US holidays. You get a confirmation email at purchase and a tracking email once the carrier collects the shipment.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>What does shipping cost?<\/summary>\r\n        <p>Standard shipping is free on orders over $149 within the contiguous United States. Below that a flat rate is shown at checkout before you pay. Rates for Alaska, Hawaii and oversized freight items are also calculated at checkout.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>How long does delivery take?<\/summary>\r\n        <p>After dispatch, standard shipping usually takes 3 to 8 business days depending on your location and the carrier. Large desks may move by freight and take longer. These are estimates rather than guarantees, and weather or carrier delays can affect them.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>Do you deliver to PO boxes or outside the US?<\/summary>\r\n        <p>We ship within the United States only, including Alaska and Hawaii. Large freight items cannot be delivered to PO boxes. For any other destination, contact us before ordering.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>What if the box arrives damaged?<\/summary>\r\n        <p>Note the damage on the delivery receipt before the driver leaves if you can, then email us within 7 days of delivery with your order number and photos of the carton and the contents. We arrange a replacement, a repair or a refund at no cost to you, including return shipping.<\/p>\r\n      <\/details>\r\n    <\/div>\r\n\r\n\r\n    <!-- RETURNS AND WARRANTY -->\r\n    <div class=\"bws-group\" id=\"bws-g-returns\">\r\n      <div class=\"bws-glabel\"><span class=\"bws-dot bws-d3\"><\/span>Returns And Warranty<\/div>\r\n\r\n      <details>\r\n        <summary>How long do I have to return something?<\/summary>\r\n        <p>45 days from the delivery date. Items need to be unused, in their original condition and packaging, with all parts, hardware and manuals included. Proof of purchase is required.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>How do I start a return?<\/summary>\r\n        <p>Email support@betterworksetup.shop with your order number and the reason before sending anything back. We reply with instructions and the return address. Items sent without authorisation may not be accepted.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>Who pays return shipping?<\/summary>\r\n        <p>Unless the return is because of our error or a defect, return shipping is your responsibility. Please use a trackable service, since we cannot confirm receipt of untracked returns. Furniture is bulky, so getting a quote before you ship is worth the few minutes.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>What does the 3 year warranty cover?<\/summary>\r\n        <p>Frames and mechanisms are covered for 3 years against defects in materials and workmanship under normal household or office use. It does not cover everyday wear on upholstery and finishes, damage from misuse or accidents, or commercial use beyond the product's stated rating.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>How long do refunds take?<\/summary>\r\n        <p>Once we receive and inspect the return we email you to confirm approval. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. Original shipping charges are not refunded except where the return is due to our error.<\/p>\r\n      <\/details>\r\n    <\/div>\r\n\r\n\r\n    <!-- ORDERS AND PAYMENT -->\r\n    <div class=\"bws-group\" id=\"bws-g-orders\">\r\n      <div class=\"bws-glabel\"><span class=\"bws-dot bws-d4\"><\/span>Orders And Payment<\/div>\r\n\r\n      <details>\r\n        <summary>Which payment methods do you accept?<\/summary>\r\n        <p>Major credit and debit cards are accepted through our checkout. Card details are entered on the payment provider's secure form and are never stored on our servers. The exact options available to you are shown at checkout.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>Can I change or cancel my order?<\/summary>\r\n        <p>If it has not shipped yet, usually yes. Email support@betterworksetup.shop as soon as possible with your order number. Once a carrier has collected the shipment it has to be handled as a return instead.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>Do you have a physical showroom?<\/summary>\r\n        <p>No. We operate online only from Superior, Montana, which is part of how we keep prices where they are. Our address is published on every policy page and on the Contact page.<\/p>\r\n      <\/details>\r\n\r\n      <details>\r\n        <summary>How quickly do you reply to emails?<\/summary>\r\n        <p>On business days we aim to answer within one working day. Our support hours are Monday to Friday, 9:00 am to 5:00 pm Mountain Time. Messages that arrive over a weekend or a US holiday are picked up the next business morning.<\/p>\r\n      <\/details>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n\r\n<section class=\"bws-sec\" style=\"padding-top:0;padding-bottom:56px;\">\r\n  <div class=\"bws-wrap\">\r\n    <div class=\"bws-cta\">\r\n      <h2>Still Not Sure?<\/h2>\r\n      <p>Send us your room measurements, your desk height or your order number and we will give you a straight answer.<\/p>\r\n      <a class=\"bws-btn bws-btn-red\" href=\"\/contact\">Contact Support<\/a>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Home &rsaquo; FAQs Answers BeforeYou Order Fit, delivery, assembly, returns and warranty. If your question is not here, email us and we will add it. Products And Fit Shipping Returns And Warranty Orders And Payment Products And Fit How do I know a desk will fit my room? Check the top width and depth [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-229","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/pages\/229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/comments?post=229"}],"version-history":[{"count":4,"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/pages\/229\/revisions"}],"predecessor-version":[{"id":238,"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/pages\/229\/revisions\/238"}],"wp:attachment":[{"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/media?parent=229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}