{"id":232,"date":"2026-08-27T18:56:25","date_gmt":"2026-08-27T18:56:25","guid":{"rendered":"https:\/\/officebuilt.shop\/?page_id=232"},"modified":"2026-08-27T18:56:26","modified_gmt":"2026-08-27T18:56:26","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/officebuilt.shop\/index.php\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Last updated: August 27, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A chair or desk that looks right in a photograph can still be wrong once it is under you, so we give you real time to find out. This page explains returns, refunds, exchanges and warranty claims at BetterWorkSetup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A 45 day window.<\/strong> You may return most items within 45 days of the delivery date. Goods need to come back unused, in the condition they arrived in, with the original packaging, every fixing and fitting, and the printed instructions. Keep the carton until you are sure you are keeping the furniture, because bulky items rarely survive transit in anything else. Proof of purchase is required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Items we cannot take back.<\/strong> Made to order or customised pieces, items marked final sale or clearance, and anything damaged after delivery through misuse or attempted modification cannot be returned. Where a product is excluded, its page says so before you buy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Starting a return.<\/strong> Email <a href=\"mailto:support@betterworksetup.shop\">support@betterworksetup.shop<\/a> with your order number and a sentence on what is wrong. Please wait for our reply before sending anything back. We will confirm the return address and the packing the carrier needs. Parcels or pallets that turn up without authorisation may be refused.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Who pays to send it back.<\/strong> Where the return is a change of mind or a fit problem rather than our mistake, you cover the return freight. Furniture is heavy, so book a trackable service and get a quote first. Untracked returns that never reach us cannot be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Getting your money back.<\/strong> Once the item is with us we inspect it and email you the outcome. Approved refunds are returned to the card or account used for the order, and generally appear within 5 to 10 business days depending on your bank. The original outbound shipping charge is not refunded unless the return is down to our error. If the goods come back visibly used or missing hardware, we may apply a reasonable deduction and will tell you the amount before we process anything.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exchanges.<\/strong> Rather than run a swap, we find it faster to refund the returned item and let you place a fresh order for the size or model you actually want.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The 3 year frame warranty.<\/strong> Frames, bases, gas lifts and reclining mechanisms are covered for 3 years from delivery against defects in materials and workmanship in normal household or light office use. Everyday wear on fabric, mesh, foam and finishes is not a defect, and neither is damage from accidents, spills, outdoor storage or loads above the rated capacity. To claim, send your order number, a description and a few clear photographs or a short video.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Damaged, faulty or wrong on arrival.<\/strong> Inspect large deliveries before the driver leaves and write any visible damage on the delivery note. Contact us within 7 days of delivery with your order number and photographs of both the packaging and the item. We will arrange a replacement part, a replacement unit or a refund at no cost to you, return freight included.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund taking too long.<\/strong> If ten business days have passed since our approval email and nothing has landed, check with your card issuer first, then come back to us and we will chase it with the provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reach us.<\/strong> BetterWorkSetup, 865 Tami Dr Superior, MT 59872, USA. Email: <a href=\"mailto:support@betterworksetup.shop\">support@betterworksetup.shop<\/a>. Phone: 801.801.5995.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: August 27, 2026 A chair or desk that looks right in a photograph can still be wrong once it is under you, so we give you real time to find out. This page explains returns, refunds, exchanges and warranty claims at BetterWorkSetup. A 45 day window. You may return most items within 45 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-232","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/pages\/232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/comments?post=232"}],"version-history":[{"count":1,"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/pages\/232\/revisions"}],"predecessor-version":[{"id":240,"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/pages\/232\/revisions\/240"}],"wp:attachment":[{"href":"https:\/\/officebuilt.shop\/index.php\/wp-json\/wp\/v2\/media?parent=232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}