Cart is empty Last updated: August 27, 2026
Desks and chairs are large, heavy and awkward, so it is worth knowing how they get to you. Read this alongside our Refund and Returns Policy.
Where we deliver. We ship within the United States, Alaska and Hawaii included. Oversized freight items cannot go to PO boxes, so please give a street address at checkout. We do not currently ship internationally; if you need a quote for somewhere else, write to us before ordering rather than after.
Getting your order out. We pick and pack Monday through Friday, excluding United States public holidays. Items held in stock leave us within 1 to 2 business days, though a heavy week can add a little to that. A confirmation email arrives as soon as you pay, and a second email with tracking follows once the carrier has the shipment.
What shipping costs. Standard shipping is free on orders over $149 delivered within the contiguous United States. Under that threshold a flat rate applies and is displayed in the cart before you enter any payment details. Deliveries to Alaska and Hawaii, and freight handling on the largest desks, are quoted at checkout too, so nothing is added afterwards.
How long it takes. Once dispatched, standard parcels usually arrive in 3 to 8 business days depending on the distance and the carrier. These are estimates drawn from normal carrier performance, not guarantees, and weather, road closures and peak season volume can stretch them.
Freight and larger desks. The bigger desks travel by freight carrier rather than parcel network. In most cases the freight company telephones you to agree a delivery window, and delivery is to the kerb or the ground floor entrance rather than to a room of your choice. Have a second pair of hands available, since the driver is not obliged to carry the crate inside.
Following your parcel. Tracking is emailed the moment a shipment moves. Freight tracking can sit still for a day or two between depots, which is normal, but if nothing has updated for several days do let us know and we will ask the carrier.
Getting the address right. Please double check the delivery address before you submit the order. Where a shipment is delayed, returned or lost because the address was incomplete or incorrect, we cannot cover that, and a second attempt may carry a further charge.
Lost or damaged in transit. Tell us within 7 days of the expected or actual delivery date if a shipment goes missing or turns up damaged. Send your order number and, for damage, photographs of the outer packaging and the item itself. We open a claim with the carrier and sort out a replacement or refund for you rather than leaving you to argue with them.
Any questions. If something here is unclear, or you want to check whether a particular desk will make it up your stairs, ask us before you order. We would rather answer first than arrange a return later.
Reach us. BetterWorkSetup, 865 Tami Dr Superior, MT 59872, USA. Email: support@betterworksetup.shop. Phone: 801.801.5995.